UpsiteGroupInternet, phones and fax that keep your practice open.
When the internet drops, your EHR, e-prescribing and phones go with it. UpsiteGroup sets up backup internet, HIPAA-aware phone systems and secure cloud fax for South Florida and Central Florida medical offices, and manages the providers for you.
Your EHR lives in the cloud. Your internet is now a clinical system.
Most practices moved charting, scheduling and e-prescribing to cloud platforms like eClinicalWorks years ago. The internet connection did not get the same attention. One cable cut or carrier outage can stop check-in, lock providers out of charts and send patient calls to a busy signal.
Front desk stalls.
No internet means no check-in, no eligibility checks and no copay collection.
Providers lose the chart.
Cloud EHR, labs and e-prescribing all stop until the connection returns.
Patients can't reach you.
Cloud phones and fax go down with the internet unless they are set up to fail over.
Everything that connects your practice, set up by one team.
Backup internet that switches automatically.
A second connection from a different carrier, plus 5G wireless as a last resort. If the main line drops, traffic moves over in seconds and nobody at the front desk notices.
- Primary fiber or cable plus a second carrier
- 5G/LTE wireless backup
- SD-WAN failover that keeps calls and EHR sessions up
HIPAA-aware phone systems.
Cloud phones that work at the front desk, in exam rooms and on the doctor's cell. We only use providers that will sign a Business Associate Agreement.
- Auto attendant and call routing by location or department
- Encrypted voicemail and call recording
- Mobile app for after-hours and on-call providers
Secure cloud fax.
Referrals, prior authorizations and records still run on fax. Cloud fax sends and receives from your computer or EHR without a machine in the hallway.
- Keep your existing fax numbers
- Encrypted, with a full audit trail
- Integrates with common EHR platforms
Copper line (POTS) replacement.
Carriers are retiring traditional copper phone lines and raising prices on the ones left. We replace the lines your alarm, elevator and fax still depend on.
- Alarm, fire panel and elevator lines
- Lower monthly cost than legacy copper
- Cellular-backed so lines stay up during outages
Separate Wi-Fi for patients and staff.
Guest Wi-Fi in the waiting room should never touch the network your EHR runs on. We set up separate, managed networks for each.
- Isolated patient guest network
- Secure staff network for clinical devices
- Monitored and updated by us
Connecting multiple locations.
For practices with more than one office, we link every location so staff can reach the same systems and transfer calls between sites.
- Site-to-site connectivity
- One phone system across all offices
- One provider bill, one point of contact
Which providers need to sign a BAA?
Under HIPAA, any vendor that stores patient information for you is a business associate and needs a signed Business Associate Agreement. Vendors that only carry data from point A to point B, like your internet carrier, generally fall under the conduit exception. The problem is that phone and fax services often store more than practices realize.
| Service | BAA needed? | Why |
|---|---|---|
| Internet / broadband | Usually no | Only transmits data; doesn't store it. |
| Cloud phone system | Yes | Stores voicemails and call recordings. |
| Cloud fax | Yes | Stores faxed records and referrals. |
| Texting / patient messaging | Yes | Stores message content. |
| Video visits | Yes | Handles live and sometimes recorded sessions. |
We only recommend phone, fax and messaging providers that will sign a BAA, and we keep copies on file for your compliance records.
This is general information, not legal advice. Your compliance officer or attorney should confirm requirements for your practice.
One call. We handle the carriers.
Review
We look at your current internet, phone and fax bills, contracts and renewal dates, and walk the office to see what's actually plugged in.
Compare
Through our partner company, UpsiteGroup Technologies, we quote options from 150+ carriers and providers and show you a side-by-side comparison in plain language.
Install
We coordinate install dates, port your numbers and handle the cutover after hours so patients never notice.
Need connectivity for a business outside healthcare, or want to see the full provider list? Visit UpsiteGroup Technologies for voice, data, cloud and security solutions across 13 industries.
Frequently asked questions about medical office connectivity
What happens to our EHR if the internet goes down?
Is our phone system HIPAA compliant?
Can we keep our phone and fax numbers?
Do we still need a fax machine?
What is POTS line replacement?
Will switching providers cost more?
Which areas do you serve?
Find out what your practice is really paying for connectivity.
Send us your latest internet and phone bills. We'll review them for free, flag any HIPAA gaps, and show you what a backup-ready setup would cost.